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Hangar 81, Bristol Street
Essendon Fields, VIC 3041

Phone: (03) 9063 3440
Email: ops@ecoflight.com.au

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Frequesntly Asked Questions

We reserve the right to cancel or postpone any flight due to weather, safety or operational necessity. Safety is our primary concern and no compromise will be made to safety standards. In the event of a cancellation from our side a full refund will be given.

The following charges apply to cancellations by clients:
More than 48 hours notice: Nil charge
Within 48 hours and 24 hours notice: 50% charge of full fare
Less than 24 hours notice or “No Show”: 100% charge of full fare

Tours cancelled with less than 24 hours notice affect other booked flights and don’t allow enough time to resell the cancelled flight. If you need to change your reservation please provide us 48 hours notice prior to your tour time and we will be happy to accommodate you.
There are technically no restrictions for children and infants of all ages. However we do recommend some minimum ages for our tours. From experience we know kids under 3 don't get as much out of a tour as older kids.

Infants up to the age of 2 years will have to sit on the lap of an adult with a separate restraining belt, or in a approved child seat. Only 1 infant is allowed per flight. Children over 2 must occupy their own seat. Let us know at the time of your booking when you're planning to travel with an infant.
Yes, the maximum weight for any passenger is 136kg/300lbs including any luggage due to aircraft limitations. And generally the limit for a group is 270kg combined.
Please arrive 10 minutes before your scheduled tour departure time.
Low cloud, high winds and thunderstorm will generally prevent your flight from departing. Safety is our primary concern and no compromise will be made to safety standards. Obviously we will try our best to reschedule your flight or provide a full refund. Eco Flight will not be liable for any additional expense or inconvenience arising from any delay or cancellation of our service.
Wear whatever is comfortable for you. Just be mindful of the weather at your destination. If you are going to take pictures, darker colors are better because it reduces the chance of reflections in your photos.
If you are prone to motion sickness then I would suggest taking something before you fly. Our helicopters do provide a smooth ride and most people do great!

Terms, Conditions & Policies

Booking policy

  • Bookings are essential and a minimum of two passengers is required for all tours to go ahead.
  • Maximum weight for any passenger is 136kg/300lbs due to aircraft limitations.
  • All flights are subject to pilot’s discretion, weather conditions on the day and aircraft availability.
  • Flight times may vary according to helicopter type, air traffic control, number of passengers and / or weather conditions.
  • All flights are subject to DAY VFR (visual flight rules) operations only.

Luggage policy

Due to weight and safety restrictions in helicopters, no baggage other than one small carry on bag per person is allowed on any flights. The maximum dimentions are the size of a carry on bag on a commercial airline flight. (no larger than 56cm (height) x 36cm (width) x 23cm (depth)) with a maximum weight of 12 kg. If you would like to take any addition baggage it is important to contact us before your flight and make special arrangements. Dangerous Goods specified by the Civil Aviation Regulations are strictly prohibited on all flights. These include:

  • Firearms
  • Aerosol cans
  • Hazardous materials, including explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials (examples include paints, light fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals)
If unsure, check your item in the CASA Dangerous Goods app.

Payment policy

  • All prices are in AUD and include 10% gst unless otherwise stated.
  • To secure a booking, credit card details will be required at the time of reservation.
  • Full payment is required prior to any flight unless otherwise approved.
  • Payment can be made by VISA, MasterCard, AMEX, EFTPOS, CASH, Valid Gift Vouchers or through direct deposit for approved clients.
  • - Prices are subject to change without notice.

Cancellation policy

We reserve the right to cancel or postpone any flight due to weather, safety or operational necessity. Safety is our primary concern and no compromise will be made to safety standards. In the event of a cancellation from our side a full refund will be given.

The following charges apply to cancellations by clients:
More than 48 hours notice: Nil charge
Within 48 hours and 24 hours notice: 50% charge of full fare
Less than 24 hours notice or “No Show”: 100% charge of full fare

Child policy

There are no restrictions for children and infants of all ages. Infants up to the age of 2 years will have to sit on the lap of an adult with a separate restraining belt, or in a approved child seat. Only 1 infant is allowed per flight. Children over 2 must occupy their own seat. Let us know at the time of your booking when you're planning to travel with an infant.

Conditions of Carriage

Eco Flight will not be liable for any loss, damage, additional expense or inconvenience arising from or incidental to, any delay in service, howsoever caused. Eco Flight works in conjunction with other tour operators and is not liable for other operator’s acts or omissions, whether negligent or otherwise. Travel and admissions will be subject to the conditions imposed by these operators which may limit or exclude liability for personal injury or property damage.





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